Stop losing customers toSilent feedbackreviewscommentsmessagescomplaintssuggestionsconcernsinsightssuggestions
Turn every Customer Signal into Revenue. Build Trust and Close the Loop.
Unified Feedback Dashboard
LiveFeedback Sources
Top Themes This Week
Public Roadmap
Improved Product PackagingBetter Packaging
47 requests
Faster Delivery OptionsFaster Delivery
34 requests
Vegetarian Menu ExpansionVegetarian Menu
28 requests
Mobile App Dark ModeDark Mode
89 requests
Works with your existing tools
Built for scale. Designed for trust.
Enterprise-grade infrastructure meets intuitive design. Handle millions of feedback items, maintain compliance, and scale your customer success operations.
Enterprise security
PDPA compliant, end-to-end encrypted, and regularly audited. Your customer data stays secure.
Unlimited scale
Process millions of feedback items with real-time AI analysis. No limits on volume or integrations.
Custom integrations
REST API, webhooks, and native connectors for your entire tech stack. Deploy in days, not months.
Turn Critics into Advocates
See how GoodForm turns a single negative review into a permanent trust asset for your business.
Singapore Context AI
Instant Replies
Prevent Churn
Instant Capture
Review detected instantly via API. Auto-ticket created.
AI Action Layer
Sentiment analyzed. Draft response generated. Flagged to Ops.
Trust Loop Closed
Reply posted. Roadmap updated. Trust asset secured.
Singapore Scale
One system, every perspective.
Marketing, operations, and management all get the view they need—without checking 5 different apps.
Marketing
Auto-publish 5-star reviews to Google & FB.
Operations
Catch complaints before they go viral.
Management
See exactly what’s happening in every outlet.
How it works
From feedback chaos to customer trust
Three steps to transform scattered customer signals into actionable insights and public proof that you listen.
Collect everything
Unify reviews, tickets, and forms into one smart inbox
- Connect app stores & support tools
- Embedded forms for your site
- Keep full context, not just quotes
Let AI surface insights
Spot themes, sentiment, and impact automatically
- Automatic sentiment detection
- Smart categorization
- Impact scores to prioritize
Faster response time
Average setup time
Close the loop publicly
Show customers what you built because of them
- Public roadmap (New → In Progress → Done)
- Embeddable widget for your site
- Auto-notify customers when ideas ship
Public Roadmap
Show customers your progress in real-time
Share insights across teams
Every feedback analyzed for sentiment, intent, topics, urgency, and quality
Marketing
Sentiment trends for campaigns
Sales
Feature requests for sales
Engineering
Urgency scores for prioritization
Success
Quality flags for support
Enterprise features
Works with your existing tools
Advanced capabilities for teams that demand reliability, security, and performance.
PDPA compliant security
Enterprise-grade security with role-based access control (admin, user, viewer) and secure authentication.
AI-powered insights
Automatic analysis of every feedback for sentiment, intent, topics, urgency, and quality scores.
REST API
RESTful API endpoints for forms, responses, and roadmap updates. Integrate with your existing tools.
Embeddable forms
Create review and feedback forms, then embed them anywhere with a simple script tag.
Public roadmap
Show customers your progress with public roadmap items. Track status from New to Done.
Role-based permissions
Control access with admin, user, and viewer roles. Manage permissions for different team members.
Ready to transform your feedback operations?
Join enterprise teams using GoodForm to close the loop and build customer trust at scale.